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Frequently Asked Questions

Frequently Asked Questions

Maintenance

We conduct a thorough inspection of the vacated apartment to assess any additional needs beyond the standard turnkey process to ensure it is fully prepared for new occupancy. Every apartment undergoes painting, cleaning, and essential maintenance, including replacing bulbs, filters, and locks, as well as checking appliances. If necessary, additional work may involve repairs or replacements for sheetrock, flooring, appliances, or fixtures.

You do not have to be home for our service team to visit and address any submitted service requests. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

We do! We have an on-site service team including a maintenance supervisor who leads the team, a maintenance technician, and a groundskeeper.

You have a few options when it comes to submitting a service request, but the best way is through the resident portal (www.rentcafe.com). However, you can always reach out to our leasing office via phone or email, and any member of our team can enter the request for you!

We do not offer 'lock-out' service, so in cases where you are unable to access you apartment after hours, you would need to contact a locksmith.

Amenities

Yes, parking is available on a first-come, first-served basis.

 We offer an array of high-end amenities designed for luxury and convenience, including:

 

Resort-Style Saltwater Pool with a Lazy River, Cabanas, and Sundeck

24-Hour Access Fitness Center with Strength & Cardio Equipment

Clubhouse & Game Room featuring Shuffleboard, Pool Tables, and Arcade Games

Pickleball Courts for active recreation

Pet-Friendly Community with a MASSIVE Dog Park and Pet Spa

Outdoor Entertainment Spaces including Firepits, Grilling Stations, and an Outdoor Kitchen

Co-Working Space & Conference Room with Wi-Fi access

Gig Community partnered with GFiber for high-speed internet

Spacious Two & Three-Bedroom Townhomes with Private Garages

Valet Trash Service & Bike Storage for added convenience

Electric Vehicle Charging Stations for sustainable living

Monthly Community Events & Socials to bring residents together

All of our amenity areas are 24-hour access, with the following exceptions; The pool closes at dusk. 

Yes, our community is pet-friendly! We welcome pets and offer amenities like a spacious dog park and a pet spa for their enjoyment.

While we don't directly offer furnished apartment homes, we do work with approved corporate housing providers and would be happy to connect you!

Admin

Our credit & criminal background screening is instant, so the promptness with with an application receives approval most always depends on how quickly the applicant is uploading their documents to complete the income verification portion. Generally, an application can be approved in 24-48 hours!

The easiest way to provide your rent payment is through the resident portal (www.paxtonplaceapts.com), but we do also accept checks.

Yes, all residents must have an active renter's insurance policy at all times.

Our community is pre-wired for Google Fiber.

While there are no utilities included in the price of your rent, we do add your water, pest control, valet trash to your resident account each month so that these can be paid alongside your rent!

Didn't find an answer?

Our team is always ready to answer your questions.